Article 1: Scope of Application
These general terms and conditions of sale apply to all orders placed on the website
www.organotest.com.
The company reserves the right to adapt or modify these terms at any time. In the event of a modification, the conditions in effect on the day the order is validated shall apply.
Article 2: Product Availability
Upon receipt of your order, we verify product availability. In case of unavailability, we will contact you within a maximum of 15 days to discuss an expected wait time, order cancellation, or a refund.
Article 3: Private Sale and Confidentiality
Access to products requires the submission of your complete contact details. A customer ID is assigned for identification. For security reasons, IP addresses are logged during browsing.
ISM2D Commitment: We pledge never to communicate your information to third parties, except in the event of an express legal request by judicial authorities.
Article 4: Invoicing
An invoice number is assigned after validation. Customers can track their order progress and print invoices directly from their account area on our website.
Article 5: Validation and Electronic Signature
The "click" associated with the authentication procedure constitutes an
electronic signature. In accordance with the law of March 13, 2000, this signature carries the same legal weight as a handwritten signature.
Article 6: Pricing
Prices are calculated based on customer parameters (discounts, quantity, shipping costs). They do not include customs duties or VAT in the destination country (see Article 7).
Article 7: Customs Duties and Taxes
Potential customs fees or local VAT may be claimed by the carrier. It is the customer's responsibility to pay these taxes to the competent tax authorities in their country.
Article 8: Payment Methods and Security
Accepted Payment Methods:
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PayPal Account: A secure and fast method for online settlements.
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Credit/Debit Cards: Via Stripe or PayPal (no account required).
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Bank Wire Transfer: To the company's account. The order is released after actual receipt of funds (allow 3 to 5 business days).
Retention of Title: Products remain the property of ISM2D until full payment is received. The transfer of risk to the customer occurs upon receipt of the package.
Anti-Fraud Controls
If the delivery address differs from the billing address, our services may request proof of identity or residence to release the order.
Article 9: Delivery
9.1 Procedures
Delivery is made to the address provided during the ordering process. For tracking and security reasons, we do not deliver to military bases or APO/FPO addresses.
9.2 Shipping Times
In-stock items are shipped within
3 business days, plus 5 to 10 days for transit. Exceeding these timelines may allow for cancellation if the package has not yet left our warehouse.
Important upon Delivery: You must inspect the goods BEFORE signing the carrier's delivery receipt. Any anomalies (damaged products) must be recorded as clear, handwritten "reservations" on the delivery note.
Article 10: Liability
ISM2D is not liable in cases of Force Majeure (transport strikes, natural disasters). For professional use purchases, the choice and suitability of the product remain the sole responsibility of the customer.
Article 11: Undeliverable Packages
In the event of a return due to "Insufficient Address" or "Unclaimed" status, we offer either reshipment or a refund of the product value within 15 days.
Article 12: Return Policy
All returns require prior authorization from our team. The product must be returned in its original packaging, complete, and in perfect condition.
Right of Withdrawal: In accordance with regulations, you have
14 days to notify us of your intent to return a product. All shipping costs (both original and return) remain the responsibility of the customer.
Article 13: Warranty and After-Sales Service
Hardware is covered by a
1-year warranty on parts and labor under normal usage conditions.
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Exclusions: Physical impact, corrosion, lightning, flooding, or improper handling.
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Out-of-Warranty Service: Repairs may be possible in our workshop based on a flat-fee estimate upon approval.
Shipping costs to our service center are the responsibility of the customer; return shipping costs after repair are covered by ISM2D.
Article 14: Software Licensing
Licenses are nominative and non-transferable. Software developed by ISM2D is guaranteed to be virus-free. Updates are provided freely via our website.